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Now that’s what I call an ethical customer!
Behind the scenes, employees often grumble that their customers would do anything to get a deal. They justify their own misrepresentations by saying consumers lie, too. But not all travelers are...
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Sometimes getting an insurance claim paid is like a game of chess
If you think travel agents are about as worthless as travel insurance — and I’ve seen your comments on this site, so I know you’re out there — then you’ll like this story. Joanne Babbitt contacted me a...
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“This seems more like fraud to me”
Ken Smith isn’t the only person affected by the untimely demise of Cruise West. But he thought he wouldn’t be in the same boat as the other stranded passengers. After all, he had travel insurance. He...
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Everything you ever wanted to know about travel insurance (but were afraid to...
Editor’s note: This is part one in a series of posts about travel insurance. It is sponsored by Access America and researched with assistance from the US Travel Insurance Association, a trade...
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How do I choose the right travel insurance policy?
Editor’s note: This is part two in a series of posts about travel insurance sponsored by Access America. Here’s part one. Nina Boal needs a travel insurance policy. But with so many choices out there,...
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When should I buy travel insurance and how much should I pay for it?
Editor’s note: This is part three in a series of posts about travel insurance sponsored by Access America. Here’s part one and part two. We’ve already reviewed who needs travel insurance and where to...
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How do I use my travel insurance policy?
Editor’s note: This is part four in a series of posts about travel insurance sponsored by Access America. Here’s part one, part two and part three. Congratulations, you’re the owner of a shiny new...
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How to file a travel insurance claim and what to do if you’re turned down
Editor’s note: This the last in a series of posts about travel insurance sponsored by Access America. Here’s part one, part two, part three and part four. First, the good news: Nine out of ten travel...
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The Travel Troubleshooter: Is a ‘natural cause’ a pre-existing condition?
Question: I need your help with a travel insurance problem. We booked a trip to Cancun through Orbitz last year, and when we got to the last screen of the reservation, it offered us a travel insurance...
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Case dismissed? Travel insurance won’t cover my canceled tour
Editor’s note: For years, readers have asked me to write a regular feature on my failures as a reader advocate. (As if my critics need any more ammunition.) So today, I’m doing just that. “Case...
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The Travel Troubleshooter: Insurance claim denied after bike accident
Question: I recently booked a trip to Colorado Springs on American Airlines. I paid for the tickets with a credit I’d received after canceling a previous flight, plus $350 in fees. I bought travel...
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Case dismissed: “I feel that the insurance is useless”
Marcel Meth’s wife and daughter had plans to visit his recently widowed sister-in-law in Minnesota. As a precaution, they bought a travel insurance policy through Access America. But they bought the...
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Case dismissed: “The insurance will not cover our tickets”
Beware of the pre-existing medical conditions clause in your travel insurance policy! Oh alright, maybe that’s a little dramatic. But could you at least pay attention to it? I mention this because of...
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Why doesn’t travel insurance cover dad’s illness?
When Jessica Kamzik’s father was diagnosed with stomach cancer last summer, there was no question about what she had to do. Dad’s prognosis was “grave” — the doctors said he probably wouldn’t make it...
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Is this fair? They saved $74, but they lost $10,074
They missed Italy and lost their vacation. / Photo by Ryan Wood - Flickr.Question: I’m writing on behalf of two friends who booked a trip of a lifetime to Italy recently. They also purchased trip...
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When should I buy travel insurance and how much should I pay for it?
Editor’s note: This is part three in a series of posts about travel insurance sponsored by Access America. Here’s part one and part two. We’ve already reviewed who needs travel insurance and where to...
View ArticleClik here to view.
How do I use my travel insurance policy?
Editor’s note: This is part four in a series of posts about travel insurance sponsored by Access America. Here’s part one, part two and part three. Congratulations, you’re the owner of a shiny new...
View ArticleClik here to view.
How to file a travel insurance claim and what to do if you’re turned down
Editor’s note: This the last in a series of posts about travel insurance sponsored by Access America. Here’s part one, part two, part three and part four. First, the good news: Nine out of ten travel...
View ArticleClik here to view.
The Travel Troubleshooter: Is a ‘natural cause’ a pre-existing condition?
Question: I need your help with a travel insurance problem. We booked a trip to Cancun through Orbitz last year, and when we got to the last screen of the reservation, it offered us a travel insurance...
View ArticleClik here to view.
Case dismissed? Travel insurance won’t cover my canceled tour
Editor’s note: For years, readers have asked me to write a regular feature on my failures as a reader advocate. (As if my critics need any more ammunition.) So today, I’m doing just that. “Case...
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